LoadMates.AI ("we", "us" or "our") is operated by LoadMates Ltd (company no. 06536861), registered in England & Wales with its registered office at Cotton Court Business Centre, Preston, PR1 3BY, United Kingdom. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information of all users of our mobile app marketplace (the "Platform"), including Senders and Carriers. By accessing or using the Platform, you agree to the practices described below.
1. Information We Collect
A. Account & Profile Information (Senders & Carriers)
Personal details: full name, email address, telephone number.
User type: whether you operate as an individual, sole trader or registered business.
Business details (if applicable): business name, business email, business telephone, company registration number, registered business address.
B. Identity Verification (Carriers Only)
To comply with legal and safety requirements, we verify every Carrier's identity and eligibility via Veriff and relevant government databases:
Veriff checks: photo ID and facial verification.
DVLA share code: to confirm driving licence status.
Operator licence check: where required for commercial vehicles.
Home Office share code: for non-UK citizens, to confirm immigration status.
Proof of address: current residential address documentation.
C. Payment Information (Senders & Carriers)
Processor: all payments are handled by Stripe, a PCI-DSS-compliant provider.
Collected data: cardholder name, billing address and payment details — which are securely transmitted to Stripe.
Our storage: we do not store raw payment card data on our servers.
D. Location & Delivery Data
Real-time GPS: tracked when a delivery job is active, to enable live tracking for Senders.
Proof-of-delivery media: images/videos captured at pickup and drop-off, each tagged with timestamp and GPS coordinates.
E. Device & Usage Data
Device identifiers, IP address, operating system, browser type.
App usage logs, crash reports and performance metrics.
2. How We Use Your Information
Platform Operation & Improvement
Authenticate accounts, verify identity and work eligibility.
Provide live job tracking, routing, and delivery estimates.
Analyze usage trends to refine features, performance and user experience.
Transaction Fulfilment
Process and verify payments through Stripe.
Assign Carriers, coordinate pickups and deliveries, and maintain auditable records.
With your consent, send marketing emails about new features or promotions.
3. Legal Basis for Processing
Under UK GDPR and the Data Protection Act 2018, we rely on:
Contractual necessity: to provide the Platform and fulfil your deliveries.
Legal obligation: for identity checks, tax reporting and regulatory compliance.
Legitimate interests: to prevent fraud, ensure Platform security and improve our services.
Consent: where required, for optional marketing communications.
4. Data Sharing & Disclosure
We may share your data with:
Veriff: for identity verification services.
DVLA and relevant transport authorities: to validate licences and operator credentials.
Stripe: to process payments securely.
Other users: Carriers receive only the information necessary to complete a delivery (pickup/drop-off details, contact info).
Legal & regulatory bodies: when required by law or to protect rights and safety.
We do not sell or rent your personal data to third parties.
5. Data Retention
Active accounts: we retain your profile and transactional data for as long as your account is active.
Post-transaction: delivery records, GPS logs and proof-of-delivery media are kept for a minimum of 6 years to satisfy audit, tax and legal requirements.
Deletion requests: you may request deletion of your personal data; we will comply except where retention is required by law.
6. Your Rights
Under UK GDPR, you may:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data ("right to be forgotten"), subject to legal retention limits.
Restrict or object to certain processing activities.
Port your data in a structured, machine-readable format.
Withdraw consent at any time (for processing based on consent).
To exercise any of these rights, please contact us using the details below. We will respond within one month.
7. Security Measures
We employ robust technical and organisational safeguards, including:
Encryption: TLS for data in transit; encryption at rest for sensitive records.
Access controls: role-based access, multi-factor authentication for privileged users.
Where personal data is transferred outside the UK, we ensure adequate protection through:
UK-approved Standard Contractual Clauses,
adequacy decisions, or
binding corporate rules, as applicable.
9. Changes to This Policy
We may update this Privacy Policy periodically. The Effective Date at the top will be revised to reflect any changes. Please review this page regularly.
10. Contact Us
For questions or to exercise your data rights, contact us at: